Return & Refunds
At Belliora, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and transparent return process.
Return Eligibility
You may request a return if:
- The item is unused, unworn, and in its original condition.
- The item is returned in its original packaging.
- The return request is made within 7 days of receiving your order.
- You provide proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made or personalized jewelry.
- Items purchased during clearance or final sale.
- Products that have been worn, damaged, or altered after delivery.
- Gift cards (if applicable).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you would like a different size, style, or item, please contact us. Exchanges are subject to product availability.
Return Shipping
Unless the return is due to a manufacturing defect, damaged item, or shipping error, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as Belliora cannot be responsible for returns lost in transit.
Order Cancellation
Orders may be cancelled before they are processed or shipped. Once production has started or an order has been dispatched, cancellation may not be possible.
Need Help?
If you have any questions about returns or refunds, our customer support team is happy to assist you. Please contact us through our Contact Us page, email, or WhatsApp, and we'll respond as quickly as possible.