Frequently Asked Questions (FAQs)
1. What materials are used in Belliora jewelry?
Our jewelry is crafted using high-quality metals with premium 18K gold plating and carefully selected semi-precious gemstones. Each piece is designed for beauty, durability, and everyday wear.
2. Is your jewelry anti-tarnish?
Yes. Our jewelry features an anti-tarnish finish to help maintain its shine and extend its lifespan with proper care.
3. Is your jewelry hypoallergenic?
Most of our jewelry is made with skin-friendly materials. If you have sensitive skin, please refer to the product description or contact us for specific material details.
4. How should I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a dry place.
- Avoid contact with perfumes, lotions, and harsh chemicals.
- Remove before swimming, bathing, or exercising.
- Clean gently with a soft cloth.
5. Do you offer worldwide shipping?
Yes, we ship to customers around the world. Shipping times and costs vary depending on the destination.
6. How long does shipping take?
Delivery times depend on your location. Most orders are delivered within 5–15 business days after dispatch.
7. Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking number via email so you can monitor your shipment.
8. Do you accept returns or exchanges?
Yes. We accept returns and exchanges according to our Return Policy. Please contact us within the specified period after receiving your order.
9. Can I customize a jewelry piece?
Yes. We offer custom jewelry manufacturing. Share your reference image, design, or idea, and our team will work with you to create a unique piece.
10. Do you offer wholesale pricing?
Yes. We welcome wholesale inquiries from retailers, boutiques, and distributors. Please contact us for pricing and minimum order quantities.
11. Do you provide private label or OEM/ODM services?
Yes. We manufacture jewelry for brands worldwide and offer private label, OEM, and ODM manufacturing services.
12. What payment methods do you accept?
We accept secure online payments through major credit and debit cards, as well as other payment methods available at checkout.
13. How can I contact Belliora?
You can reach us through our Contact Us page, email, or WhatsApp. Our team is happy to assist you with any questions.
14. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the item and packaging. We'll resolve the issue as quickly as possible.
15. Can I cancel or modify my order?
If your order has not yet entered production or been shipped, we'll do our best to accommodate your request. Contact us as soon as possible after placing your order.