Frequently Asked Questions (FAQs)
Frequently asked questions
What materials are used?
Metal, plating, stones and finishes vary by design. Please check each product listing for its specifications. Our charm listings use brass with gold plating where stated.
Is the jewellery waterproof or hypoallergenic?
Please check the specific product details. We do not make a blanket waterproof or hypoallergenic claim. Avoid water, sweat, perfume and harsh chemicals. If you have a metal sensitivity, confirm the material before purchasing.
How do I care for my jewellery?
Gently wipe with a soft, dry cloth after wearing and store pieces separately in a dry place. See our jewellery care guide.
When will my order arrive?
Orders are usually processed within 1–3 business days. Delivery depends on the destination and shipping service. See Packaging & Shipping for estimates. Shipping charges and available options are shown at checkout.
Can I return an item?
Return requests must be made within 7 days of delivery and meet the conditions in our Return & Refunds policy. Customised items and other exclusions apply.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging.
Do you accept manufacturing or wholesale enquiries?
Contact Belliora to discuss the design, quantity and requirements. Availability, pricing and timing are confirmed for each enquiry.
How can I contact Belliora?
Visit our Contact page or call / WhatsApp +91 9587273946.